Shipping policy

Shipping Policy

Last Updated: 03/05/2026

Thank you for shopping with Sereign. We are committed to delivering your skincare products safely and efficiently.

Processing Time

All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

Once your order is processed, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Shipping Time

Estimated delivery times may vary depending on your location.

• United States: 5–10 business days

• International Orders: 7–15 business days

Please note that shipping times are estimates and may occasionally be affected by customs, carrier delays, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us immediately at [Insert Support Email].

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact our support team. We will work with the shipping carrier to locate your package and resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging so we can assist you.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: jenmart291@gmail.com
Support Hours: Monday – Friday

Thank you for choosing Sereign. We appreciate your trust in our skincare collection.